Saratov JOURNAL of Medical and Scientific Research
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Social and role determination of professional communication in medicine

Year: 2022, volume 18 Issue: №2 Pages: 260-265
Heading: Sociology and history of medicine Article type: Original article
Authors: Chernyshkova E.V., Katkova A.V., Andriyanov S.V., Chernyshkov D.V., Meshcheriakova I.Yu., Kuznetsova M.N., Andriyanova E.A.
Organization: Centre of Medical-Sociological Research, Saratov State Medical University
Summary:

Objective: to define influence of patient's expectations and physician's role behavior on character and satisfaction with communicative process. Material and methods. The survey of physicians (Л/=232) and patients (Л/=255) was carried out by means of the authorized questionnaires. The questionnaire for doctors was aimed to identify segments of a doctor's professional activity in terms of fulfilling a given social role. The questionnaire for patients made it possible to obtain data on how stable ideas about the "titular" professional qualities of a doctor influence the nature of communication in therapeutic process. Results. It was revealed that the effectiveness of communication process between a physician and a patient was determined by: trust in doctors (88.2%); high stress level of practitioners (69.4%); time allotted for patient's reception (51.7%); level of patient's perception of medical information (42%). The predominantly conflict-free course of the communicative process is noted (62.7%). The most attractive qualities of a physician from patients'viewpoint were described: clarity and completeness of provided information (100%); respectful assessment of personality (62.7%); conflict-free (62.7%); tolerance (74.5%); openness (62.7%); support (62.7%). Conclusion. There were differences in choosing the model of interaction between a physician and a patient. Increase of practitioners' status as a condition and consequence of communication with patients was differentiated by physicians as a need for legal protection of professional activity, a decent pension, an enhance of doctor's professional prestige, and an improvement of working conditions; patients determined it as physicians' adherence to ethical standards in communicating with patients, increase of doctor's professionalism.

Keywords: communication process, social and role determinants, «physician — patient» dyad

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All articles of the authors: Andriyanov S.V. , Andriyanova E.A., Chernyshkov D.V. , Chernyshkova E.V., Katkova A.V. , Kuznetsova M.N., Meshcheriakova I.Yu.

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